Knowing How To Say No
We’ve all heard about how it is important to know the right time to say “no” to some request. What we don’t often hear about is the how to say no.
Email is a great way to say yes to something, or someone. And it is a lousy way to say ‘no’.
If you get an email asking for something from you, and you need to say ‘no’, it is best for you to get up out of your cube and say ‘no’ to someone face-to-face. If you can’t see them in person, then pick up a phone.
Stop using email to say ‘no’ and start using other inter-personal skills to communicate effectively.